Claims Manager, Accident & Health

Sydney | Australasia

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a Claims Manager to lead our Accident & Health claims team.

At BHSI, we believe every claim is an opportunity to strengthen customer relationships. This is a customer‑facing leadership role and will lead our claims offering in all Accident & Health products, including Corporate Travel, Group Personal Accident and Expatriate/Inpatriate Medical. The role is a key member of our Accident & Health team, contributing at a strategic level while supporting the broader business objectives.

The successful candidate will operate within a highly collaborative environment focused on best‑in‑class service. This role will report to the Head of Claims, Australasia and will be based in our Sydney office.

Duties & Responsibilities:

  • Lead a team of claims professionals managing Accident & Health claims in line with BHSI Claims Service Standards and relevant regulatory requirements (General Insurance Code of Practice, APRA).
  • Set expectations, coach and develop teammates.
  • Drive high levels of customer service, technical quality, and claims performance.
  • Collaborate with the broader BHSI Accident & Health lines team including underwriting and actuaries on claims trends, portfolio development, policy wordings and risk issues.
  • Oversee internal and external dispute resolution matters, including those referred to AFCA.
  • Meet and participate in meetings with our customers and broker partners to communicate our “Claims is Our Product” promise, and working together with customers, brokers and vendors to drive claims to timely and appropriate solutions.
  • As needed travel to customer / broker meetings, conferences and industry events.

Qualifications, Skills and Experience:

  • A minimum 7 years’ experience handling Accident & Health claims.
  • A high level of professionalism and responsibility.
  • Strong customer service and interpersonal skills.
  • Strong business acumen and an understanding of claims as a contributor to an overall insurance operation.
  • Excellent interpersonal communication and leadership skills.
  • Ability and willingness to work collaboratively in a team environment as well as independently to achieve results and provide excellent customer service.
  • Relevant ANZIIF or tertiary qualifications.

BHSI Offers:

  • A competitive package and exciting growth opportunities for career-oriented teammates.
  • A liberating, fast-paced culture, centered on always doing the right thing for our customers, teammates and our business.
  • A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasises individual excellence in a team framework.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please send resumes to [email protected]

Visit our website at www.bhspecialty.com

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