If you have a complaint or concern regarding our claims decision or any issue in respect of your insurance we would like the opportunity to resolve this with you. Please review the document titled BHSI Complaints Procedure which explains our complaints process.
Some complaints take longer to resolve. In that case, we will let you know why it is taking longer, what is happening and a date by which you can reasonably expect a response. Please note if your complaint relates to Wholesale Insurance (as defined in the General Insurance Code of Practice), we may elect to refer it for review by our internal dispute resolution (IDR) team.
We are a signatory to the General Insurance Code of Practice. The objectives of the Code are to further raise standards of service and promote consumer confidence in the general insurance industry.
Further information about the Code of Practice and your rights under it is available at www.codeofpractice.com.au.
National Debt Helpline is a not-for-profit service helping customers suffering financial difficulty to get back on track with their finances. You can visit National Debt Helpline or call them on 1800 007 007 for free confidential and independent financial advice.
GPO Box 650
Sydney NSW 2001
Email: [email protected]